Lochard Plumbing, Heating & Air

The reviews indicate a consensus on several key strengths and a few areas needing improvement for Lochard Plumbing, Heating & Air. Strengths:Professionalism and Competence: Multiple reviewers commended the technicians for being courteous, skilled, and knowledgeable. They appreciated the timely and efficient installation of HVAC systems, with one customer noting that the installation process was ... Read more

The reviews indicate a consensus on several key strengths and a few areas needing improvement for Lochard Plumbing, Heating & Air. Strengths:Professionalism and Competence: Multiple reviewers commended the technicians for being courteous, skilled, and knowledgeable. They appreciated the timely and efficient installation of HVAC systems, with one customer noting that the installation process was "painless," a significant endorsement that reflects positively on the work ethic and customer service approach of the staff.Customer Satisfaction: The consistency of high praise for the quality of work performed and the performance of the systems post-installation highlights customer satisfaction. Reviewers expressed happiness with the results, noting that tenants were satisfied as well.Great Value for Money: The competitive pricing was a recurring theme, with customers noting that Lochard offered the best estimates among several contractors. This aspect made them approachable for various budgets, contributing to customer loyalty and referrals.Support and Guidance: One review emphasized how the staff engages with customers who are not particularly handy, suggesting a strong commitment to customer service. This personalized attention helps enhance the overall customer experience. Areas for Improvement:Communication and Timeliness: A significant point of concern was raised regarding the delayed response from the estimator after an appointment was scheduled. This instance of poor follow-up left a negative impression on a customer who was ready to proceed with a purchase but felt neglected due to the lack of timely communication. This suggests a need for refining their estimate and follow-up processes to ensure consistency in customer engagement. Overall, Lochard Plumbing, Heating & Air is highly regarded within the community for its reliable services and customer-oriented approach, though enhancing communication regarding estimates could further elevate their standing and customer satisfaction. Read less