Integrity Plumbing and Drain Services

Integrity Plumbing shows a stark divide in customer experience. Professionalism scores well (82.5) based on four mentions of politeness, responsiveness, and efficiency. However, pricing practices severely damage the overall score (15.0), with two detailed complaints about deceptive quoting—advertising a $49 flat rate that was actually only a call-out fee, with final charges exceeding $500. Proje... Read more

Integrity Plumbing shows a stark divide in customer experience. Professionalism scores well (82.5) based on four mentions of politeness, responsiveness, and efficiency. However, pricing practices severely damage the overall score (15.0), with two detailed complaints about deceptive quoting—advertising a $49 flat rate that was actually only a call-out fee, with final charges exceeding $500. Project completion and experience dimensions are supported by positive feedback but with limited mention counts. The company's attempt to condition a refund on review deletion raises serious ethical concerns. Recent reviews (all from 2024) show consistent patterns rather than isolated incidents. Read less