Heeter Plumbing

The reviews for Heeter Plumbing highlight a stark contrast between those experiencing exceptional service and those facing significant dissatisfaction. Positive reviews emphasize the company's ability to resolve emergencies efficiently, with particular mention of individual technicians like Frank and Jacob, who demonstrate professionalism and thoroughness. Customers felt appreciated when they rece... Read more

The reviews for Heeter Plumbing highlight a stark contrast between those experiencing exceptional service and those facing significant dissatisfaction. Positive reviews emphasize the company's ability to resolve emergencies efficiently, with particular mention of individual technicians like Frank and Jacob, who demonstrate professionalism and thoroughness. Customers felt appreciated when they received prompt service, especially in urgent situations, and these experiences fostered a sense of loyalty. Conversely, negative reviews reveal a troubling pattern of misdiagnosis, leading to unnecessary additional work and expenses for customers. Instances of rude behavior from customer service representatives and estimators are noted, with reviewers expressing frustration over feeling dismissed and unheard. The complications of scheduling appointments, including last-minute cancellations and lack of communication, were significant pain points for multiple customers. Furthermore, dissatisfied clients pointed to actual damages caused by the company's work, particularly a notable instance involving an antique bathtub, which has led to a strong aversion to the company. Concerns regarding the quality of work performed Read less