Gemcity Home Improvement

The review illustrates a severe concern regarding the actual skill set of the personnel provided by Gemcity Home Improvement, specifically noting that a hired worker, who identified as a plumber, lacked the necessary expertise to install drywall correctly. Reviewers emphasize disappointment over the work quality, indicating that the installation was done improperly and lacked adherence to proper c... Read more

The review illustrates a severe concern regarding the actual skill set of the personnel provided by Gemcity Home Improvement, specifically noting that a hired worker, who identified as a plumber, lacked the necessary expertise to install drywall correctly. Reviewers emphasize disappointment over the work quality, indicating that the installation was done improperly and lacked adherence to proper construction standards (e.g., insufficient screws used per sheet). A crucial point of critique is the apparent disregard for customer satisfaction, as the reviewer reports that the worker refused to return to address the mistakes made, contradicting the company's claims of valuing customer satisfaction. This refusal has left the customer feeling abandoned and frustrated, especially since they had to invest additional time and effort to correct the errors themselves. Overall, common themes emerging from this review include a significant disappointment in the skill levels of workers, a lack of accountability and follow-up to rectify poor workmanship, and a disturbing misalignment between the company's advertised promises and the actual service provided. Consequently, the company faces a substantial reputation risk, as this negative experience appears to undermine trust and reliability in their brand. Read less