Do It All Ohio

The review highlights several common themes and sentiments that contribute to the overall negative perception of Do It All Ohio:Customer Service Issues: The reviewer explicitly mentions the lack of timely communication from Shaun, which is a critical aspect of good customer service. Waiting a day and a half for a response can lead to frustration, especially when the customer is trying to move forw... Read more

The review highlights several common themes and sentiments that contribute to the overall negative perception of Do It All Ohio:Customer Service Issues: The reviewer explicitly mentions the lack of timely communication from Shaun, which is a critical aspect of good customer service. Waiting a day and a half for a response can lead to frustration, especially when the customer is trying to move forward with a project.Inconsistency in Estimates and Measurements: The confusion regarding estimates and the initial measurements being described as approximate led to a breakdown in trust. Customers expect accurate estimates to make informed decisions about spending. The failure to provide exact measurements when promised added to the sense of disappointment.Judgmental Experiences: The reviewer felt judged and not considered a good fit for the services offered. This perception may deter potential customers who may feel similarly inadequate or unwelcome when engaging with the business.Lack of Follow-through: The review indicated that Shaun failed to follow up after promising to return for accurate measurements, leaving the customer feeling unsupported. This pattern of behavior detracts from customer satisfaction and could lead to further negative reviews.Financial Transparency Concerns: The mention of the company accepting credit cards as a form of payment, which was apparently not functional, raises concerns about the business's financial practices and transparency with customers regarding payment options. Overall, the primary feelings expressed in the review point towards disappointment and a sense of being undervalued as a customer, which can significantly harm the reputation of a small business like Do It All Ohio. Addressing these issues with streamlined communication, accurate quoting, and improved customer engagement would be essential steps for the company to rebuild trust and enhance customer experiences in the future. Read less