B & T Contracting

The reviews for B & T Contracting reveal a largely negative sentiment, dominated by frustrations related to poor communication, unfulfilled commitments, and concerns over dishonesty. Customers express disappointment with the lack of timely responses, missed appointments, and incomplete work, suggesting a significant disconnect between customer expectations and the company's service delivery. Deta... Read more

The reviews for B & T Contracting reveal a largely negative sentiment, dominated by frustrations related to poor communication, unfulfilled commitments, and concerns over dishonesty. Customers express disappointment with the lack of timely responses, missed appointments, and incomplete work, suggesting a significant disconnect between customer expectations and the company's service delivery. Detailed Sentiment Analysis: The feedback received indicates a strong dissatisfaction with B & T Contracting's overall service and reliability. Key themes that emerge from the reviews can be summarized as follows:Poor Communication: Multiple reviewers highlight issues with the company's responsiveness. Customers have reported long delays in receiving estimates and responses to inquiries, leading to frustration and confusion. This lack of timely communication undermines trust and leaves customers feeling neglected.Unfulfilled Promises: A common refrain among the reviews is that the company makes commitments that it fails to honor. Instances of missed appointments are particularly emphasized, where customers were left waiting without any follow-up or communication about cancellations. This suggests that B & T Contracting does not prioritize customer appointments appropriately.Concerns About Integrity: Some reviewers express concerns about dishonesty, particularly when it comes to fulfilling paid jobs. Customers noted that they paid in full for services that were either not completed or poorly executed, raising questions about the reliability of the company.Service Quality Issues: There are accusations of subpar work quality and an overall lack of professionalism. Customers report dissatisfaction with how their projects were handled, indicating a gap between what was promised and what was delivered.Emotional Drain: The impact of the company's actions on customers is palpable, with comments reflecting anxiety and frustration. One reviewer mentioned losing sleep while waiting for a service that ultimately did not happen. In conclusion, the reviews for B & T Contracting reflect a critical view of the company's operational effectiveness and customer service. To improve its standing, the company would need to address these significant issues by enhancing communication, ensuring reliability, and committing to follow through on customer requests. Read less