Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across only 4 reviews, making any score inherently low-confidence. Professionalism is split: one reviewer praised a technician named Jerry as very professional and masked, and another praised dependability, but a third reviewer was stood up with no callback — a serious failure. Project completion is the most damaging dimension: one job resulted in persis... Read more
This contractor has a deeply mixed record across only 4 reviews, making any score inherently low-confidence. Professionalism is split: one reviewer praised a technician named Jerry as very professional and masked, and another praised dependability, but a third reviewer was stood up with no callback — a serious failure. Project completion is the most damaging dimension: one job resulted in persistent water intrusion into a basement after a main line replacement, with the company ultimately refusing to honor a warranty and demanding $1,100 to fix their own poor workmanship; this is partially offset by one reviewer noting the company returned to make things right after issues arose. Experience is similarly mixed, with one quick and effective repair contrasted sharply against a main line replacement that was described by the company's own technician as poorly sealed both inside and out. Pricing receives a very low score due to the single mention involving a disputed $1,100 charge to correct the contractor's own defective work. Read less