Overview of Company Customer Sentiment Analysis in May
The single most recent review (January 2024) is strongly positive, describing thorough sewer replacement work, proactive communication, and above-and-beyond effort from Billy and his crew. However, the review pool is small and heavily skewed toward older data, with four of six reviews dating back to 2012–2016. Professionalism is the most-mentioned dimension but is dragged down significantly by a... Read more
The single most recent review (January 2024) is strongly positive, describing thorough sewer replacement work, proactive communication, and above-and-beyond effort from Billy and his crew. However, the review pool is small and heavily skewed toward older data, with four of six reviews dating back to 2012–2016. Professionalism is the most-mentioned dimension but is dragged down significantly by a no-show complaint and a late-arrival complaint. Project completion is similarly mixed: one review describes a failed drain clearing that only lasted two weeks with no guarantee honored and no refund response, while others describe successful jobs. Pricing shows both positive signals (saving a customer $2,000, described as reasonable) and a negative one (unexpected after-hours upcharge not disclosed upfront), resulting in a middling score. Read less