AC Service Company

AC Service Company presents a deeply mixed picture across all four dimensions. On the positive side, two recent reviews praise timely arrivals, quick diagnosis, and knowledgeable technicians — particularly a technician named Chris. However, these positives are significantly offset by serious complaints: one reviewer describes a billing dispute where the final charge was nearly double what was qu... Read more

AC Service Company presents a deeply mixed picture across all four dimensions. On the positive side, two recent reviews praise timely arrivals, quick diagnosis, and knowledgeable technicians — particularly a technician named Chris. However, these positives are significantly offset by serious complaints: one reviewer describes a billing dispute where the final charge was nearly double what was quoted over the phone, and another reports a final bill four times the original estimate along with hostile behavior from the owner. Professionalism takes a notable hit from the owner's alleged conduct — attempting to record a conversation without consent and blaming the customer. Project completion is similarly mixed: jobs were technically finished, but the furnace repair required two separate visits due to a missing part, and the remodeling inquiry never progressed due to a rigid purchasing policy. Pricing is the weakest dimension, with two independent and detailed accounts of significant billing discrepancies that cannot be dismissed. Read less