A D Kistler C R & Son Bathroom Specialists

The review highlights critical aspects of customer service that were lacking during the interaction with A D Kistler C R & Son Bathroom Specialists. Key findings include:Professionalism and Communication: The reviewer experienced a drastic shift in demeanor from the initial phone call to the in-person visit, where the representative was described as rude and condescending. This indicates a failure... Read more

The review highlights critical aspects of customer service that were lacking during the interaction with A D Kistler C R & Son Bathroom Specialists. Key findings include:Professionalism and Communication: The reviewer experienced a drastic shift in demeanor from the initial phone call to the in-person visit, where the representative was described as rude and condescending. This indicates a failure in maintaining professional communication throughout the customer journey.Transparency in Pricing: The reviewer felt that the representative did not provide clear or accurate information regarding pricing, leaving them feeling uninformed and uncertain. This lack of transparency may deter potential customers from engaging with the company.Customer Engagement and Options: There was a notable absence of discussion about design choices and options available to the customer, leading to frustration. Effective customer engagement is crucial in service industries, especially for projects involving personal spaces like bathrooms.Overall Impression of Customer Service: The review reflects a broader sentiment of disappointment with customer service. The focus on price over service quality and customer satisfaction can tarnish a company Read less