Ben’s Drain Service

The review set is small (3 reviews) and paints a deeply mixed picture. One positive review from 2021 praises punctuality, cleanliness, and professionalism, but two more recent reviews from 2023 and 2024 describe serious failures: rude behavior, refusal to honor a 30-day callback guarantee, rushed incomplete work, and an unresolved refund outstanding for 7+ months. The negative reviews are more rec... Read more

The review set is small (3 reviews) and paints a deeply mixed picture. One positive review from 2021 praises punctuality, cleanliness, and professionalism, but two more recent reviews from 2023 and 2024 describe serious failures: rude behavior, refusal to honor a 30-day callback guarantee, rushed incomplete work, and an unresolved refund outstanding for 7+ months. The negative reviews are more recent and more detailed, which significantly drags down all dimension scores. Project completion is scored especially low given the explicit failure to honor a warranty callback and the unresolved refund issue. Pricing received a low score due to cash-only payment, inconsistent pricing between customers, and the unrefunded charge. Read less