The Rooter Works Plumbing and Drains

The overall sentiment towards The Rooter Works is deeply polarizing. Positive reviews often mention specific technicians who provided excellent service, characterized by their friendliness, efficiency, and transparency. Customers described positive experiences with technicians like Daniel, Jim, and Cody, who managed to resolve issues quickly and professionally while maintaining good communication.... Read more

The overall sentiment towards The Rooter Works is deeply polarizing. Positive reviews often mention specific technicians who provided excellent service, characterized by their friendliness, efficiency, and transparency. Customers described positive experiences with technicians like Daniel, Jim, and Cody, who managed to resolve issues quickly and professionally while maintaining good communication. These positive encounters left a strong impression, hinting at the company potentially having a skilled workforce capable of delivering quality service in challenging situations. Conversely, many reviews focus on significant dissatisfaction stemming from perceived overpricing. A recurring theme emerged from multiple customers who felt they were quoted excessively high prices for straightforward plumbing issues. For instance, one customer noted a quote for a basic toilet repair that was inflated to $700, significantly higher than a competing estimate of $145. This pattern of reviews suggests a consistent issue with transparency regarding pricing and the company's communication practices. Another common finding is the unreliability of their scheduling and customer service. Several customers reported experiences of missed appointments, lack of communication on delays, or abrupt changes in scheduling after the fact. Specifically, customers reported waiting for technicians who did not arrive at the promised time or were rescheduled last minute without adequate explanation or apology. Instances where customers had to cancel appointments due to this unreliability added to the frustration. Moreover, a pattern of inconsistent information emerged, particularly regarding the capabilities of their technicians and services offered. One customer was informed their office didn't perform certain types of leak detection, only to be told they did a short time later. This inconsistency can lead customers to feel uncertain about the reliability of the information they receive, further damaging trust. In terms of technician ratings, while many customers expressed satisfaction with the individual service (noting that technicians are courteous and knowledgeable), the issues stemming from the company Read less