Overview of Company Customer Sentiment Analysis in January
The recent reviews for Rightway Remodeling reveal a predominately negative sentiment. Customers express frustration over poor communication and unprofessional behavior. While the company initially responds quickly, this promptness disappears once the project commences, leading to a lack of follow-up and incomplete work. Reviewers feel neglected as they struggle to receive estimates or updates, and... Read more
The recent reviews for Rightway Remodeling reveal a predominately negative sentiment. Customers express frustration over poor communication and unprofessional behavior. While the company initially responds quickly, this promptness disappears once the project commences, leading to a lack of follow-up and incomplete work. Reviewers feel neglected as they struggle to receive estimates or updates, and experiences with ongoing projects, such as a deck addition, have left them dissatisfied due to delays and unsatisfactory service. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews analyzed, several common themes emerge that highlight the overall sentiment surrounding Rightway Remodeling.Communication Issues: A significant number of reviewers indicate that once initial contact is made, communication deteriorates. Customers express disappointment in having to reach out repeatedly for updates or to obtain estimates, with one reviewer feeling they are left in... Read more
Across the reviews analyzed, several common themes emerge that highlight the overall sentiment surrounding Rightway Remodeling.Communication Issues: A significant number of reviewers indicate that once initial contact is made, communication deteriorates. Customers express disappointment in having to reach out repeatedly for updates or to obtain estimates, with one reviewer feeling they are left in the dark about their project.Unprofessionalism: The behavior of the contractors has been described as unprofessional. Issues such as tardiness, failure to clean up after work, and lack of responsibility are frequently mentioned. This has led to dissatisfaction regarding their overall approach to customer service.Incomplete Projects: A specific project, a deck addition, was highlighted as still being unfinished, which has caused frustration and a feeling of being neglected by the company. This reinforces the concern over the company Read less