Old Hilliard Plumbing

Old Hilliard Plumbing has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and courteous technicians — particularly Adam, Anthony, and Justin. Pricing is generally described as reasonable and fair, with multiple reviewers noting they were among the lowest bids and honored original estimates. However, a meaningful cluster of negative reviews raises ser... Read more

Old Hilliard Plumbing has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and courteous technicians — particularly Adam, Anthony, and Justin. Pricing is generally described as reasonable and fair, with multiple reviewers noting they were among the lowest bids and honored original estimates. However, a meaningful cluster of negative reviews raises serious concerns: one detailed 1-star review documents multiple failed repairs on a bathroom renovation including a persistently leaking toilet after three attempts, misaligned fixtures, and alleged theft of copper pipes. Additional negative reviews cite complete failure to return calls, billing for no service rendered, a no-show on a $12,000 contracted job, and one reviewer who was overcharged and saved $950 via a second opinion. These failures are significant enough to meaningfully reduce scores across all dimensions, particularly project completion and professionalism, preventing this contractor from scoring in the high 80s or 90s despite the volume of positive feedback. Read less