Mr. Handyman of E. Columbus, New Albany and Gahanna

The reviews reveal a dual nature of feedback regarding Mr. Handyman. On one hand, numerous customers expressed satisfaction with the quality and timeliness of the services rendered. Several highlighted specific projects, such as plumbing repairs, installation jobs, and odd jobs around the house, citing the professionalism of the staff and the quality of the finished work. Positive mentions include... Read more

The reviews reveal a dual nature of feedback regarding Mr. Handyman. On one hand, numerous customers expressed satisfaction with the quality and timeliness of the services rendered. Several highlighted specific projects, such as plumbing repairs, installation jobs, and odd jobs around the house, citing the professionalism of the staff and the quality of the finished work. Positive mentions included prompt arrival, thorough communication, and technicians who took time to explain the work being performed. Many reviewers indicated they would choose Mr. Handyman again based on good prior experiences and reliable service. Conversely, a significant portion of the reviews expressed frustration with pricing strategies and invoicing tactics. Customers pointed out large discrepancies between estimates from Mr. Handyman and other contractors, leading to feelings of being overcharged. Some reviewers mentioned instances of poor communication related to billing, alluding to problems with customer service and invoice corrections. One particularly troubling review noted the technician's lack of competency in a specific job, which led to further complications. This combination of billing issues and reported unprofessional behavior caused dissatisfaction and distrust, as shown by assertions like "stay away from this company." A recurring theme in the feedback was the mention of specific technicians who provided excellent service, counterbalancing the broader sentiments of frustration with the overall service structure. Personal recommendations for technicians like Chris George and the commendation of the office staff, such as Lydia, indicate pockets of strong employee performance amid the broader critiques. In summary, while many customers found the craftsmanship and responsiveness commendable, the lack of consistency in pricing transparency, communication, and accountability from management and customer service representatives significantly detracts from the company's reputation. Addressing these systemic issues could enhance customer satisfaction and lead to more consistently positive feedback in the future. Read less