Mr and Mrs Plumbing Services

Positive reviews praise Mr. and Mrs. Plumbing for their prompt service, professionalism, and effective communication. Customers frequently mention specific technicians by name, such as Martin and Keith, who are noted for their friendly demeanor and thorough work. Several reviews commend the company for its responsiveness to customer inquiries and the execution of plumbing tasks, which customers fo... Read more

Positive reviews praise Mr. and Mrs. Plumbing for their prompt service, professionalism, and effective communication. Customers frequently mention specific technicians by name, such as Martin and Keith, who are noted for their friendly demeanor and thorough work. Several reviews commend the company for its responsiveness to customer inquiries and the execution of plumbing tasks, which customers found to be efficient and satisfactory at a fair price. However, the negative reviews paint a different picture, revealing serious concerns about reliability and service quality. Some reviewers describe distressing experiences where technicians failed to identify issues (e.g., gas leaks) or provided unsatisfactory solutions, leading to further complications. There were instances where communication breakdowns occurred, particularly regarding appointment confirmations and follow-ups, causing frustration for customers relying on prompt service. One review highlighted a particularly alarming incident involving a substantial amount of unpaid work and contract disputes, raising concerns about the company's integrity and professionalism. Common themes emerging from the reviews include:Competence and Quick Response: Many customers who had positive experiences highlighted the skill and efficiency of the technicians. They felt their issues were handled competently and promptly.Communication Issues: Frequent complaints regarding last-minute cancellations and poor communication practices suggested a need for improvement in scheduling and customer interactions.Inconsistent Service Quality: The stark contrast between positive and negative experiences hints at inconsistency in service delivery, which hampers the company Read less