McAtee Plumbing Heating & Cooling

The reviews for McAtee Plumbing Heating & Cooling indicate a significant divide in customer satisfaction, often revolving around *service delivery and technician competence*. A common theme is the feeling of *betrayal* among customers who dealt with the company under home warranty agreements, as many reviewers noted the technicians sent to their homes lacked both the necessary tools and skills. Cu... Read more

The reviews for McAtee Plumbing Heating & Cooling indicate a significant divide in customer satisfaction, often revolving around *service delivery and technician competence*. A common theme is the feeling of *betrayal* among customers who dealt with the company under home warranty agreements, as many reviewers noted the technicians sent to their homes lacked both the necessary tools and skills. Customers often described experiences where they felt as though they were not valued and encountered a lack of professionalism that ranged from rude customer service representatives to technicians who appeared disengaged or incompetent. Several *negative sentiments* surfaced repeatedly:Communication Issues: Numerous customers expressed frustration with the company's lack of communication regarding service appointments, parts availability, and follow-ups. Many felt they were left in the dark and had to chase updates themselves, contributing to a sense of neglect.Incompetence and Lack of Professionalism: A significant number of reviewers described experiences where the technicians did not complete jobs adequately, caused more problems than they solved, or appeared to lack the expertise needed for specific tasks. For instance, customers cited technicians who misdiagnosed issues Read less