Evolved Plumbing and Mechanical

In the reviews over the last month, Evolved Plumbing and Mechanical displays a divided customer sentiment. Positive feedback emphasizes the professionalism and competence of technicians. For example, one reviewer praised a technician named Austin for his diligent and patient approach while addressing plumbing issues in an older home. Another review highlighted the knowledge and pleasant demeanor... Read more

In the reviews over the last month, Evolved Plumbing and Mechanical displays a divided customer sentiment. Positive feedback emphasizes the professionalism and competence of technicians. For example, one reviewer praised a technician named Austin for his diligent and patient approach while addressing plumbing issues in an older home. Another review highlighted the knowledge and pleasant demeanor of the estimator, indicating a good understanding of the bidding process. These instances show that when customers did receive direct interactions with capable staff, their overall experiences were positive. However, a recurrent theme across the negative reviews is inadequate communication and poor job site cleanup. Multiple reviewers reported issues such as no-shows or lack of follow-up after quotes and appointments, leading to feelings of frustration and neglect. One customer noted being left with debris and mess after the job was completed, which greatly diminished their satisfaction with the service. This neglect, combined with what appears to be a lack of effective customer service or resolution, prompted strong recommendations against using the company from dissatisfied clients. In conclusion, while Evolved Plumbing and Mechanical has talented technicians providing quality work, significant shortcomings in their business practices, particularly in communication and post-service professionalism, have led to a tarnished reputation among certain customers. Addressing these issues could strengthen their service and improve overall customer satisfaction. Read less