Custom Care Group

The reviews indicate a stark division in customer experiences with Custom Care Group. Positive reviews emphasized the knowledgeable and responsive nature of staff, particularly noting a specific employee, Chris, who was commended for his expertise and the thoroughness of his work during an emergency situation. Customers appreciated the efficiency with which jobs were completed and the quality of c... Read more

The reviews indicate a stark division in customer experiences with Custom Care Group. Positive reviews emphasized the knowledgeable and responsive nature of staff, particularly noting a specific employee, Chris, who was commended for his expertise and the thoroughness of his work during an emergency situation. Customers appreciated the efficiency with which jobs were completed and the quality of communication throughout the service process. However, the negative feedback painted a contrasting picture of the company, with particular emphasis on service inconsistencies. The customer who experienced problems with a drain backup expressed frustration over being charged twice for inadequate service, which highlights concerns regarding the company's reliability in resolving plumbing issues on the first attempt. Furthermore, there were complaints about poor cleanup practices, which left customers feeling dissatisfied after the service was completed. This suggests a lack of attention to detail in post-service cleanup, which is critical in maintaining customer satisfaction. In summary, while some customers value and appreciate the technical skills and responsiveness displayed by certain employees, the company faces significant challenges in service consistency, cleanup, and follow-through on plumbing issues, ultimately affecting their overall reputation in the market. Read less