Crawford Mechanical Services

The reviews indicate a predominantly positive sentiment towards Crawford Mechanical Services, particularly from long-time customers who appreciate the company's expertise and effective service solutions. Positive feedback highlights the following aspects:Knowledgeable Staff: Many customers praised the technicians as knowledgeable, flexible, and capable of providing cost-effective solutions. The re... Read more

The reviews indicate a predominantly positive sentiment towards Crawford Mechanical Services, particularly from long-time customers who appreciate the company's expertise and effective service solutions. Positive feedback highlights the following aspects:Knowledgeable Staff: Many customers praised the technicians as knowledgeable, flexible, and capable of providing cost-effective solutions. The reliability of staff, especially notable figures like Nate and Mary, contributed to a favorable image of the company.Emergency Service: A specific review appreciated a prompt response on Christmas Eve, emphasizing the company's commitment to customer service by addressing urgent problems swiftly and effectively.Long-term Relationships: Several reviewers indicated they had trusted Crawford Mechanical Services for years, reflecting a degree of customer loyalty that stems from positive past experiences. However, there are significant negative sentiments tied to certain experiences:Inconsistent Customer Service: A critical review raised concerns over poor customer service, particularly regarding a follow-up on a plumbing issue that remained unresolved. The encounter with a rude technician and the perceived lack of urgency or unwillingness to assist contributed to frustration.Warranty and Pricing Issues: One reviewer expressed dissatisfaction over not receiving warranty service for an unresolved drainage issue and mentioned being charged again for an inadequate follow-up service. This experience reflected a concern over pricing transparency and the potential feeling of being taken advantage of.Management Responsiveness: A lack of response from the supervisor, Nate, after a customer escalated a concern also appeared to impact the overall perception of customer care and suggested potential gaps in communication within the company. In summary, while Crawford Mechanical Services has a solid base of loyal customers who commend its services, issues arise regarding their customer service and responsiveness, particularly in follow-up situations and warranty claims. New customers are encouraged to weigh these mixed experiences when considering their service needs. Read less