Best Plumbing

The reviews indicate that the customer had a reasonable experience during their first project with Best Plumbing, largely due to Ken's direct involvement. This suggests that Ken's expertise and personal touch positively impacted their perception of the company's services initially. However, the decline in quality experienced during the subsequent project highlights a significant concern. The revie... Read more

The reviews indicate that the customer had a reasonable experience during their first project with Best Plumbing, largely due to Ken's direct involvement. This suggests that Ken's expertise and personal touch positively impacted their perception of the company's services initially. However, the decline in quality experienced during the subsequent project highlights a significant concern. The review points to issues with the workers' performance, indicating a lack of supervision and quality control, which led to dissatisfaction. Moreover, the communication style was criticized, suggesting that there may have been misunderstandings or insufficient updates regarding the project's progress. The mention of the bill being unsatisfactory may imply either unexpected costs or perceived overcharging, which can further contribute to a negative customer experience. In summary, while there seems to be some level of competence within the company, it is highly dependent on the individual managing the project Read less