Bassett Services

A detailed breakdown of the reviews indicates several recurring themes and sentiments. Customers express clear disappointment in Bassett Services compared to their previous experiences with the predecessor company, Drake Heating and Air. The reviews emphasize a breakdown in effective communication, as highlighted by instances of technicians not arriving as scheduled without prior notification, cou... Read more

A detailed breakdown of the reviews indicates several recurring themes and sentiments. Customers express clear disappointment in Bassett Services compared to their previous experiences with the predecessor company, Drake Heating and Air. The reviews emphasize a breakdown in effective communication, as highlighted by instances of technicians not arriving as scheduled without prior notification, coupled with unresponsive customer service. This has led to a sense of helplessness among customers who feel they have paid for services that are not being delivered adequately. Additionally, there is specific criticism aimed at the skills of the technicians, with one review mentioning a technician's inability to turn off the water during a plumbing issue, further exacerbating the customer's frustrations and leading to a switch to a more competent local plumber. High costs have also been noted, which adds to the dissatisfaction, especially when customers feel they are not receiving commensurate value for the services rendered. Overall, while there are isolated positive experiences, the recent feedback strongly suggests that Bassett Services is struggling with operational failures and maintaining the trust of its customer base. Read less