Apex Plumbing, Heating, and Air Pros

The reviews indicate a split between positive and negative experiences. Customers who had competent and timely service often highlighted the knowledgeable technicians and the punctuality of the service as major positives. However, even within these reviews, subtle hints of dissatisfaction regarding costs and the hope that future calls for service would not be necessary were evident, illustrating a... Read more

The reviews indicate a split between positive and negative experiences. Customers who had competent and timely service often highlighted the knowledgeable technicians and the punctuality of the service as major positives. However, even within these reviews, subtle hints of dissatisfaction regarding costs and the hope that future calls for service would not be necessary were evident, illustrating a cautious endorsement. Conversely, an alarming number of negative reviews focused on the behavior of technicians, describing instances of condescension and unprofessional interactions. One reviewer explicitly mentioned feeling insulted during the service, which detracted significantly from their overall experience. This sentiment appears to create an overarching theme of dissatisfaction with how technicians communicate with customers. There was also a pronounced criticism regarding the company's transparency and operational practices. Multiple reviewers indicated a sense of being misled or upsold on services that were unnecessary, with one review stating, "more of a douche bag used car salesman than a plumber," signaling frustration with perceived sales tactics. Furthermore, serious concern was raised over the lack of proper licensing and the absence of communication post-service, leading to deeper issues regarding trust and reliability. In summary, while some customers appreciate the speed and efficiency of Apex Plumbing's services, widespread complaints about unprofessional conduct, upselling, and lack of clear communication considerably taint the overall perception of the company. Customers appear wary and hesitant to recommend them based on these experiences, suggesting a significant need for Apex to address these operational and service-related issues to restore customer trust and improve their reputation. Read less