A Sterling Plumbing Sewer & Drain

The reviews indicate a troubling trend of unprofessional behavior from Sterling Plumbing Sewer & Drain. Multiple reviewers described experiences of no-call, no-show situations where appointments were missed without any communication. This led to frustration from clients who felt disrespected and discouraged from relying on the company for any urgent plumbing needs. In addition to poor reliabilit... Read more

The reviews indicate a troubling trend of unprofessional behavior from Sterling Plumbing Sewer & Drain. Multiple reviewers described experiences of no-call, no-show situations where appointments were missed without any communication. This led to frustration from clients who felt disrespected and discouraged from relying on the company for any urgent plumbing needs. In addition to poor reliability, the reviews consistently mention the quality of work performed. Many customers reported shoddy workmanship, claiming the plumbing solutions provided were inadequate. For example, one reviewer detailed how temporary fittings were used instead of permanent solutions, leading to further plumbing issues. This inconsistency in work has led to further repairs being necessary, generating additional costs for customers who expected a single visit to resolve their plumbing issues. Another consistent theme across the reviews is the dissatisfaction with customer service. Clients reported unresponsive behavior from the company, particularly when issues arose following service completion. Several reviewers expressed their feelings of being ripped off and highlighted an overall lack of accountability from the company. Accusations of price-gouging during the pandemic further emphasized a sentiment of distrust from consumers. However, amidst the negative feedback, a singular positive review did surface, praising the company for reliability and fair pricing during multiple visits for routine maintenance. This highlights a potential inconsistency in service delivery or a difference in experiences based on the nature of the plumbing needs. Overall, the overwhelming sentiment is one of caution against engaging with Sterling Plumbing Sewer & Drain, due to reports of unprofessional conduct, inadequate workmanship, and poor customer service. Customers are encouraged to seek alternatives for plumbing services unless a more substantial pattern of improvements from the company is evidenced. Read less