A. Friend Plumbing

Positive Feedback on Service Quality: A significant number of reviews highlight exceptional service, noting both the competence and professionalism of the plumbers. For example, customers like George have repeatedly used the services due to consistently excellent results and competitive pricing. Another reviewer appreciated the immediate assistance with troubleshooting a shower issue, reflecting t... Read more

Positive Feedback on Service Quality: A significant number of reviews highlight exceptional service, noting both the competence and professionalism of the plumbers. For example, customers like George have repeatedly used the services due to consistently excellent results and competitive pricing. Another reviewer appreciated the immediate assistance with troubleshooting a shower issue, reflecting the company's commitment to customer satisfaction and willingness to help even without immediate financial gain.Promptness and Responsiveness: The reviews indicate that A. Friend Plumbing is often quick to respond and can provide same-day service, which multiple customers found impressive. This promptness plays a crucial role in customer satisfaction and has been a selling point for the company.Mixed Reviews on Reliability: While many testimonials commend the company for reliability and ease of scheduling, a striking contradiction arises in the comments from dissatisfied customers. Issues related to service availability beyond certain geographic areas and negative experiences, such as leaving a job unfinished and being unresponsive to follow-ups, raised flags about dependability. One customer experienced a significant setback due to a careless mistake, expressing strong frustration over the lack of accountability.Customer Service: Customer interactions varied markedly; several reviews praised the friendly and courteous approach of both the person answering the phone and the plumbers. However, contrasting reports indicated experiences with rude or unhelpful responses, which would suggest inconsistency in customer service quality.Suggestions for Improvement: Several clients recommended enhanced communication regarding the work done, especially if the homeowner is not present. This suggests a gap in operational processes that could be easily addressed to improve customer experience further. In summary, while A. Friend Plumbing boasts a foundation of adept plumbing services with many satisfied clients, the negative experiences must be addressed to improve overall reliability and customer service perceptions. Read less