Terry the Plumber

The predominant theme in the reviews is a stark contrast between exceptional service in isolated cases and a systemic failure to meet customer expectations overall. A significant number of reviews point to a lack of professionalism, specifically citing unresponsive behavior, including no-call no-shows and last-minute cancellations. Customers felt abandoned when they were left unaware of appointmen... Read more

The predominant theme in the reviews is a stark contrast between exceptional service in isolated cases and a systemic failure to meet customer expectations overall. A significant number of reviews point to a lack of professionalism, specifically citing unresponsive behavior, including no-call no-shows and last-minute cancellations. Customers felt abandoned when they were left unaware of appointment changes and expressed frustration regarding Terry's communication skills, especially when dealing with home warranty companies. Moreover, some reviewers mentioned positive historical experiences with Terry, indicating that he had previously demonstrated competence and reliability for certain plumbing and HVAC services. However, this inconsistency leads to confusion and growing dissatisfaction. Regular customers noted how they would recommend him due to past reliability, yet their more recent experiences appear to deviate significantly from those earlier positive impressions. Another notable point in the reviews is a growing frustration with the handling of service appointments and customer inquiries. Customers expressed a desire for simple communication Read less