Reeves Plumbing & Heating

The reviews for Reeves Plumbing & Heating indicate several common themes regarding customer sentiment:Positive Interactions and Professionalism: A portion of the reviews emphasized positive experiences with the technicians. Customers appreciated the professionalism, politeness, and efficiency of the staff during installation and repair tasks, particularly on straightforward jobs like hot water tan... Read more

The reviews for Reeves Plumbing & Heating indicate several common themes regarding customer sentiment:Positive Interactions and Professionalism: A portion of the reviews emphasized positive experiences with the technicians. Customers appreciated the professionalism, politeness, and efficiency of the staff during installation and repair tasks, particularly on straightforward jobs like hot water tank replacements. Reviews highlighted specific individuals who provided commendable service, suggesting that when the service goes as planned, customers leave satisfied.Concerns Over Pricing Transparency: A significant source of frustration revolves around pricing practices. Many reviews noted instances where quotes changed dramatically during service calls, leading to feelings of being misled or pressured into high-cost decisions. Customers expressed confusion over initial estimates that were later revised upwards without clear justification, undermining trust and leading to recommendations to seek multiple estimates from other providers.Communication Issues: Several reviewers reported problems related to communication both with the technicians and the office staff. Misinformation about the status of repairs and follow-ups contributed to misunderstandings and a negative overall experience. For instance, a reviewer recounted waiting for a promised follow-up visit that never occurred, along with discrepancies between what technicians and office staff communicated, leading to further frustration.Mixed Satisfaction with Resolution Efforts: While some customers acknowledged attempts by the company to remedy their complaints Read less