North Ohio Sewer & Drain

This contractor's reviews are deeply polarized, with three strong 5-star reviews and three highly negative reviews describing serious failures. Professionalism is the most heavily flagged dimension: one review describes a no-show with a dismissive callback attitude, another describes a technician hanging up on a customer, and a third describes flooding a basement and attempting to conceal it — a... Read more

This contractor's reviews are deeply polarized, with three strong 5-star reviews and three highly negative reviews describing serious failures. Professionalism is the most heavily flagged dimension: one review describes a no-show with a dismissive callback attitude, another describes a technician hanging up on a customer, and a third describes flooding a basement and attempting to conceal it — all severe professionalism failures that drag the score down significantly despite positive mentions of punctuality and communication in other reviews. Pricing is similarly mixed, with one review praising upfront transparent pricing and another reporting a $800 overcharge versus the quoted amount with no breakdown provided. Project completion is inconsistent — some jobs were completed well and followed up on, but the flooding incident, the toilet leak caused by the technicians, and the no-show event represent meaningful completion failures. Experience scores moderately higher, as the individual technician Justin is praised across multiple reviews for skill and problem-solving, though the broader company execution undermines confidence in consistent workmanship quality. Read less