Kobella Plumbing Heating Cooling

The reviews for Kobella Plumbing Heating Cooling present a starkly polarized sentiment landscape. Here are the key findings from the shared reviews:Positive Experiences: - Professionalism and Prompt Service: Many customers highlighted the timely response of the technicians and their courteous demeanor. Reviews mentioned specific technicians who provided clear explanations, arrived on time, and ... Read more

The reviews for Kobella Plumbing Heating Cooling present a starkly polarized sentiment landscape. Here are the key findings from the shared reviews:Positive Experiences: - Professionalism and Prompt Service: Many customers highlighted the timely response of the technicians and their courteous demeanor. Reviews mentioned specific technicians who provided clear explanations, arrived on time, and conducted repairs effectively. The reliability and availability of the service staff were also frequently commended. - Quality Work: Several customers felt that the work performed was up to standard, expressing overall satisfaction with their plumbing and HVAC installations, particularly during emergency situations. - Good Customer Communication: The office staff received praise for their communication skills, including prompt confirmations, updates, and overall customer engagement.Negative Experiences: - Perceived Overcharging: A considerable number of reviews pointed out substantial discrepancies in pricing compared to competitors, with claims of excessive charges for standard services (e.g., $15,000 for a filtration system, $600 for a capacitor replacement). These complaints reflect a sentiment of potential exploitation, especially among senior customers or those on fixed incomes. - Sales Tactics and Ethical Concerns: Some customers expressed strong feelings of being sold unnecessary services or upgrades, frequently mentioning the uncomfortable pressure to agree to high-cost solutions. Allegations of manipulating vulnerable individuals, such as the elderly, were particularly alarming. - Post-Service Support Issues: Reviews noted dissatisfaction with the company's response to problems after service completion, particularly concerning follow-ups on significant issues like the mishandling of asbestos during repairs, leading to unsafe conditions in customers' homes.Mixed Reviews: - A few reviews presented a dual perspective Read less