J&J Plumbing Heating Cooling & Electric

The reviews for J&J Plumbing present a diverse range of experiences reflecting both positive and negative sentiments. Positive Aspects:Responsive Service: Multiple customers mentioned that J&J was quick to schedule appointments, often providing same-day service. This was particularly appreciated by customers facing urgent plumbing issues.Professional Technicians: Reviewers frequently noted the p... Read more

The reviews for J&J Plumbing present a diverse range of experiences reflecting both positive and negative sentiments. Positive Aspects:Responsive Service: Multiple customers mentioned that J&J was quick to schedule appointments, often providing same-day service. This was particularly appreciated by customers facing urgent plumbing issues.Professional Technicians: Reviewers frequently noted the professionalism, friendliness, and expertise displayed by technicians like Greg, Andrew, Justin, and Vinny. Many customers felt well-informed about services being provided, indicating a sense of trust in their capabilities.Quality of Work: There are several accounts of successful repairs and installations, with particular praise for thoroughness and attention to detail in the technicians' work. This aspect seems to contribute positively to customer satisfaction when services are performed. Negative Aspects:High Pricing Concerns: A common theme in negative reviews was dissatisfaction with the pricing model. Several customers felt that service fees (such as the $89 just for a quote) were excessive and that overall pricing appeared inflated compared to industry standards. Many felt that they were taken advantage of, especially vulnerable populations like elderly customers.Pressure Tactics: There were complaints about high-pressure sales tactics regarding ongoing membership programs, with some customers describing these as bordering on scams. This led to frustration, particularly when follow-up or cancellation of memberships was not handled promptly.Communication Issues: Several reviewers experienced problems with scheduling. Reports of missed appointments and a lack of effective communication from the company regarding delays were common. Customers expressed feelings of neglect and noted that their concerns often went unaddressed, impacting their overall experience negatively. Cumulative Insight: Overall, while J&J Plumbing Heating Cooling & Electric has the components of a reputable service Read less