Overview of Company Customer Sentiment Analysis in January
The reviews suggest a strong dissatisfaction with Invisible Excavations Plumbing & Drains. Customers feel that the company lacks the necessary tools and expertise to effectively resolve plumbing issues, leading to ongoing problems even after service has been rendered. The significant cost and the lack of guarantees provided by the company have contributed to feelings of frustration and disappointm... Read more
The reviews suggest a strong dissatisfaction with Invisible Excavations Plumbing & Drains. Customers feel that the company lacks the necessary tools and expertise to effectively resolve plumbing issues, leading to ongoing problems even after service has been rendered. The significant cost and the lack of guarantees provided by the company have contributed to feelings of frustration and disappointment. Read less
Overview of Company Customer Sentiment Analysis in January
The review highlights two main issues: insufficient equipment and unsatisfactory service outcomes. The customer expresses frustration over being charged a substantial fee of $500 without a successful resolution to their plumbing issue within three days. The statement "WE DON'T GUARANTEE OUR WORK" reflects a sense of betrayal and a lack of accountability from the company, indicating that customers ... Read more
The review highlights two main issues: insufficient equipment and unsatisfactory service outcomes. The customer expresses frustration over being charged a substantial fee of $500 without a successful resolution to their plumbing issue within three days. The statement "WE DON'T GUARANTEE OUR WORK" reflects a sense of betrayal and a lack of accountability from the company, indicating that customers may feel their trust has been violated. Common sentiments emerging from this review include disappointment over the lack of effectiveness of the service, a feeling of being overcharged, and a lack of customer support. The absence of guarantees exacerbates these feelings, suggesting that customers expect a level of quality and assurance that is not being met. Read less