Herb

The reviews indicate a divide in customer experiences with Herb's Plumbing & Heating. Positive feedback frequently emphasizes the promptness, courtesy, and effectiveness of the service, particularly highlighting cases where plumbing issues in older homes were resolved quickly and at a fair initial price. Many customers reported a smooth scheduling process, indicating a strong element of positive c... Read more

The reviews indicate a divide in customer experiences with Herb's Plumbing & Heating. Positive feedback frequently emphasizes the promptness, courtesy, and effectiveness of the service, particularly highlighting cases where plumbing issues in older homes were resolved quickly and at a fair initial price. Many customers reported a smooth scheduling process, indicating a strong element of positive customer service. Conversely, negative reviews dominate various themes, particularly around pricing and reliability. The mention of "outrageous pricing" reflects dissatisfaction with the perceived value for money, with one reviewer highlighting a significant charge for a short service visit without any materials used. This sentiment was echoed in other reviews that recommended considering more affordable options. A serious aspect of customer disappointment was noted in cases where Herb's Plumbing & Heating failed to show up for scheduled appointments or did not communicate about delays. The review mentioning a complete no-show after a scheduled visit resulted in self-repair left the customer feeling neglected and frustrated, suggesting that reliability in service is a significant area for improvement. Overall, while there are highlights of quality service and professionalism, the disconnect in customer satisfaction primarily relates to issues of cost transparency and scheduling reliability, which the company may need to address to improve overall ratings and foster longer-term customer loyalty. Read less