Height

The reviews indicate a deep-seated discontent with Heights Plumbing, emphasizing various persistent issues:Service Quality: Multiple customers report poor workmanship, with specific mentions of incomplete jobs, improper installation practices, and damage to property. For instance, one customer described a situation where a plumber left grease stains on the carpet, and another reported a leaky garb... Read more

The reviews indicate a deep-seated discontent with Heights Plumbing, emphasizing various persistent issues:Service Quality: Multiple customers report poor workmanship, with specific mentions of incomplete jobs, improper installation practices, and damage to property. For instance, one customer described a situation where a plumber left grease stains on the carpet, and another reported a leaky garbage disposal due to careless handling. These experiences suggest a lack of attention to detail and professionalism among the staff.Communication Issues: Customers frequently criticized the company's communication skills, citing instances of unreturned calls, unclear pricing, and mismanagement of appointments. For example, a customer was left waiting for a scheduled appointment without any follow-up, leading to wasted time and frustration. There were also complaints about the owner, Matthew, being dismissive and not honoring previous quotes.Pricing Concerns: Several reviews mentioned excessive charges for services rendered. Complaints about high service fees and hidden charges were common. Customers felt that they were overcharged, especially in emergency situations where they felt compelled to hire the service without fully understanding the cost implications. The lack of transparency in pricing led to feelings of being taken advantage of.Professionalism: Reviewers noted unprofessional conduct from certain staff members, including rude behavior and a lack of respect towards customers. Instances of technicians being engaged in personal conversations on their phones during service calls generated negative impressions regarding their commitment to customer service.Waste Management: A recurring issue highlighted was the failure to clean up after service, resulting in dirt and debris being left in customers' homes, which contributed to their overall dissatisfaction with the service. Overall, the reviews provide a clear picture of a company struggling with quality control, customer service, and effective communication. The departing sentiment is one of caution, urging potential customers to seek plumbing services from more reliable and reputable providers. Read less