Gorjanc Home Services

The latest reviews for Gorjanc Home Services illustrate a company at a crossroads, grappling with both commendation and criticism. On one end, numerous reviews highlight significant praise for the technicians' punctuality, politeness, and hands-on problem-solving abilities, especially during emergency situations. Customers appreciated timely responses and the thoroughness of service provided by ce... Read more

The latest reviews for Gorjanc Home Services illustrate a company at a crossroads, grappling with both commendation and criticism. On one end, numerous reviews highlight significant praise for the technicians' punctuality, politeness, and hands-on problem-solving abilities, especially during emergency situations. Customers appreciated timely responses and the thoroughness of service provided by certain staff members. The mention of a technician named Ryan stood out positively among reviewers for his exceptional service and integrity. Conversely, a substantial portion of the feedback reveals pervasive dissatisfaction with pricing practices and overall service reliability. Customers frequently noted exorbitant prices, often significantly above industry standards, particularly for basic tasks such as drain cleaning and HVAC maintenance. Reviewers expressed feeling misled by initial quotes that ballooned upon service completion. Several clients suspect a strategic push toward upselling unnecessary products, contributing to the sense of mistrust. Additionally, long-time customers voiced concern over a perceived decline in service quality, specifically citing unhelpful and rude interactions with customer service representatives. This sentiment was echoed in reports of dismissive behavior when addressing urgent service needs. There are notable frustrations from loyal customers who feel abandoned or disrespected by recent policy changes, especially in their interactions concerning warranty services. Overall, while Gorjanc Home Services still retains a devoted customer base that appreciates the individual efforts of technicians, the organization must address its operational shortcomings, especially concerning its pricing strategies, customer relationship management, and internal communication. The mounting criticism suggests that without strategic changes, it risks alienating its clientele and damaging its reputation further. Read less