Geisel Heating, Air Conditioning and Plumbing

Geisel shows significant inconsistency across service quality. Professionalism scores moderately at 68 due to mixed experiences: several reviews praise punctuality, communication, and courtesy (5 positive mentions), but multiple critical failures in responsiveness, follow-through, and accountability (9 negative mentions including no-shows, ignored callbacks, and poor customer service). Project com... Read more

Geisel shows significant inconsistency across service quality. Professionalism scores moderately at 68 due to mixed experiences: several reviews praise punctuality, communication, and courtesy (5 positive mentions), but multiple critical failures in responsiveness, follow-through, and accountability (9 negative mentions including no-shows, ignored callbacks, and poor customer service). Project completion is particularly weak at 58, with serious concerns about incomplete work, code violations, warranty issues, and failure to honor callbacks. Experience/workmanship averages 65, with skilled technicians noted in some jobs but significant technical failures (poor installations, incorrect diagnoses, lack of basic plumbing knowledge) in others. Pricing is problematic at 52, with complaints about unexpected price increases, inflated labor charges, and refusal to adjust bills for their own errors. Read less