Geisel Heating, Air Conditioning and Plumbing

Several reviews laud the professionalism, knowledge, and courteous nature of technicians like Bryon and Tim, emphasizing quick diagnoses and effective solutions to HVAC issues. Customers felt that these technicians not only provided valuable information but also engendered trust through their expertise and approach to customer service. The mentions of reasonable pricing further enhance the positiv... Read more

Several reviews laud the professionalism, knowledge, and courteous nature of technicians like Bryon and Tim, emphasizing quick diagnoses and effective solutions to HVAC issues. Customers felt that these technicians not only provided valuable information but also engendered trust through their expertise and approach to customer service. The mentions of reasonable pricing further enhance the positive sentiment surrounding these experiences. However, equally prominent are complaints regarding specific interactions that resulted in significant dissatisfaction. A recurring issue seems to be poor communication and management, particularly regarding the scheduling and handling of appointments. One customer reported a mix-up that led to wasted time and frustration, with no remorse or compensation offered, which suggests a potential need for improvement in communication and customer relation practices. Additionally, the negative reviews highlight concerns over the quality of workmanship. Reports of technicians lacking the skills needed for basic plumbing tasks have led to dissatisfaction, particularly when the outcome negatively impacted warranty claims or required further intervention. Misrepresentation of the repair status or capabilities of the technicians was evident in more than one instance, creating a perception of dishonesty and a lack of accountability. The division in reviews indicates that while Geisel Heating, Air Conditioning and Plumbing has the potential to provide exemplary service, there is a pressing need to address communication issues and rectify service inconsistencies to build a more dependable reputation. Overall, the company faces a challenge in balancing the satisfaction articulated in positive reviews against the concerns raised in negative ones. Read less