Five Star Plumbing and Heating

The predominant sentiment across the review is disappointment, stemming from unfulfilled expectations regarding punctuality and communication. The reviewer experienced multiple cancellations, which reflects a lack of reliability. While there was acknowledgment of the representative's effort to call ahead rather than not showing up at all, the lasting impression was one of frustration. The promise ... Read more

The predominant sentiment across the review is disappointment, stemming from unfulfilled expectations regarding punctuality and communication. The reviewer experienced multiple cancellations, which reflects a lack of reliability. While there was acknowledgment of the representative's effort to call ahead rather than not showing up at all, the lasting impression was one of frustration. The promise of a quote that was delayed significantly further compounded this dissatisfaction, leading to a loss of trust in the company's capabilities. Common findings in this review highlight issues such as scheduling inconsistencies and delays in service commitments. Additionally, the disparity between reputed service quality (as indicated by the friend's recommendation) versus the actual experience suggests potential issues with service management and consistency. Overall, the negative experience illustrates critical areas where Five Star Plumbing and Heating may need to improve, especially in communication and follow-through on commitments. Read less