Fazio Sewer & Plumbing

The sentiment analysis reveals a strong negative perception towards Fazio Sewer & Plumbing based on numerous customer reviews generated over the past month. Key themes that emerge from this analysis include:Poor Customer Service: Many reviews highlight a lack of responsiveness from the company. Customers frequently reported difficulty in getting their calls returned, experiencing full voicemail bo... Read more

The sentiment analysis reveals a strong negative perception towards Fazio Sewer & Plumbing based on numerous customer reviews generated over the past month. Key themes that emerge from this analysis include:Poor Customer Service: Many reviews highlight a lack of responsiveness from the company. Customers frequently reported difficulty in getting their calls returned, experiencing full voicemail boxes, or receiving unhelpful responses from staff. When issues were raised, the reactions from the owner or employees were often hostile or dismissive, contributing to an overall negative experience.Unprofessional Behavior: Numerous reviews indicate unprofessional conduct from technicians, including inappropriate language, lack of proper identification or uniforms, and a dismissive attitude towards clients' concerns. There are several reports of technicians leaving jobs incomplete, making hasty exit decisions, and not taking responsibility for mistakes or damage caused during service.Incomplete and Unsatisfactory Work: A large portion of the feedback discusses the inadequacy in service provided by Fazio. Many customers reported that plumbing issues remained unresolved even after service calls, leading them to hire alternative companies to fix problems that Fazio either neglected or failed to address properly. There are mentions of improper diagnoses and unnecessary complications that arose post-service.Billing Confusion and Disputes: Several reviews document dissatisfaction with the financial aspect of the service, including accusations of being charged for work that was not completed or authorized, and unclear communication regarding costs associated with repairs.Mixed Experiences from Individual Technicians: While the majority sentiment is negative, there were a handful of reviews that praised specific technicians for their professionalism and effectiveness in resolving issues. However, these positive mentions were heavily outweighed by negative experiences, suggesting inconsistencies in service delivery.Relationship with Home Warranty Companies: Many reviews also reflected a frustration with how Fazio interacted with home warranty companies, often resulting in delayed services and unresolved claims. Customers expressed that the company seemed to neglect follow-ups and proper communication, leading to prolonged inconveniences. In summary, the analysis indicates that customers of Fazio Sewer & Plumbing have largely encountered unprofessional service, inadequate communication, and unresolved issues, leading to widespread recommendations against using their services. Prospective clients would be advised to seek alternatives for plumbing needs based on the alarming number of negative experiences reported. Read less