David Frey Plumbing

The reviews illustrate a stark dichotomy in experiences with David Frey Plumbing. Many customers endorse the technical skills of the plumbers, appreciating their ability to diagnose and resolve plumbing issues efficiently. However, these favorable experiences are often negated by negative customer service interactions, particularly involving a receptionist identified as Lindsey and the owner, Davi... Read more

The reviews illustrate a stark dichotomy in experiences with David Frey Plumbing. Many customers endorse the technical skills of the plumbers, appreciating their ability to diagnose and resolve plumbing issues efficiently. However, these favorable experiences are often negated by negative customer service interactions, particularly involving a receptionist identified as Lindsey and the owner, David Frey. Recurring themes in the reviews include:Customer Service Shortcomings: Numerous reviews highlight a pattern of rude and dismissive behavior from office staff, particularly Lindsey. Customers consistently reported feeling belittled or harassed when addressing service issues or expressing dissatisfaction, which detracted from their overall positive perceptions of the plumbing services rendered.Miscommunication and Lack of Proactivity: Many reviews note a frustrating tendency for the company to neglect proactive communication, such as confirming appointments or addressing customer concerns without escalation. This was especially evident in situations where customers felt their concerns were not taken seriously or were met with defensiveness rather than understanding.Terrible Response to Complaints: The responses from David Frey and his staff regarding complaints showed a lack of accountability. Several customers mentioned feeling threatened with lawsuits when they tried to voice their dissatisfaction. This response not only alienated customers but also raised concerns about the company Read less