Carey Plumbing

The reviews reflect a dichotomy in customer experiences with Carey Plumbing. On one hand, there are two clear positive reviews from satisfied customers who appreciate the professionalism, quick response times, and reasonable pricing. These reviews emphasize the company's ability to handle various plumbing tasks efficiently, from fixing installations like faucets to more complex jobs such as hot wa... Read more

The reviews reflect a dichotomy in customer experiences with Carey Plumbing. On one hand, there are two clear positive reviews from satisfied customers who appreciate the professionalism, quick response times, and reasonable pricing. These reviews emphasize the company's ability to handle various plumbing tasks efficiently, from fixing installations like faucets to more complex jobs such as hot water heater replacements. Customers express a strong willingness to return to Carey Plumbing for future services, underscoring trust and satisfaction with their work. On the other hand, one particular review outlines a considerably negative experience. The reviewer details a frustrating interaction with the owner, Steve, and describes a prolonged wait time for an estimate that culminated in a refusal to take on the job. This experience not only highlights issues with communication and customer service but also indicates a potential problem with scheduling and workload management at the company. The sense of frustration is palpable, as the reviewer felt they were left hanging without timely updates. The common findings from the reviews suggest a need for Carey Plumbing to address customer service and responsiveness, especially regarding follow-ups and communication related to estimates. While the technical work of the company is generally praised, managing customer relationships and timely communication appears to be a significant area for improvement. Overall, restructuring how client interactions are handled could strengthen the positive reputation that Carey Plumbing has built with satisfied customers. Read less