Brown and Son

The reviews collectively portray a company struggling with customer satisfaction, particularly regarding service quality and communication. A significant issue arises from the plumbing and electrical repairs, where reviews indicate mishandling of installations, such as incorrect parts being fitted (wrong size and color of the thermostat) and failure to resolve existing problems like clogs. Many re... Read more

The reviews collectively portray a company struggling with customer satisfaction, particularly regarding service quality and communication. A significant issue arises from the plumbing and electrical repairs, where reviews indicate mishandling of installations, such as incorrect parts being fitted (wrong size and color of the thermostat) and failure to resolve existing problems like clogs. Many reviewers report feelings of frustration and being ripped off due to these unresolved issues and subpar responses from David Brown. Furthermore, the tone and professionalism displayed in customer interactions significantly impacted customer perceptions. Instances of rudeness and defensive behavior from David Brown were noted in multiple reviews, where customers felt disrespected when voicing legitimate concerns. This negative interaction, particularly the approach of blaming customers instead of taking accountability, contributed to a heightened level of dissatisfaction. On the flip side, there is a contrasting experience highlighted in one review praising a rapid response and professionalism during an urgent situation. This inconsistency reflects potential variability in service outcome depending on specific circumstances or perhaps the individual technician's approach. In summary, while there are positive experiences cited, the overwhelming sentiment indicates a need for Brown and Son to improve service reliability, quality control in installations, and customer service interactions to regain customer trust and avoid potential reputation damage. Read less