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The customer experiences shared in the reviews for A's Heating and Cooling reveal a clear divide in sentiment, with both positive and negative aspects emphasized.Positive Experiences: Some clients praised the owner, Anthony Scruggs, for his prompt response times, professionalism, and capability in resolving HVAC issues efficiently. Positive encounters mentioned quick service in emergencies and sat... Read more

The customer experiences shared in the reviews for A's Heating and Cooling reveal a clear divide in sentiment, with both positive and negative aspects emphasized.Positive Experiences: Some clients praised the owner, Anthony Scruggs, for his prompt response times, professionalism, and capability in resolving HVAC issues efficiently. Positive encounters mentioned quick service in emergencies and satisfactory repairs. Customers expressed their willingness to recommend his services due to the supportive attitudes and successful outcomes they experienced.Negative Experiences: In stark contrast, a significant portion of customers reported deeply negative experiences with poor service delivery. Complaints included missed appointments, lack of communication, and incomplete or faulty repairs. Multiple customers voiced frustrations regarding money owed for unfulfilled services and failure to provide refunds. The following were common themes found in the negative reviews: - Unreliability: Many customers noted difficulties in reaching the business owner and a pattern of missed appointments without notice. There were reports of unreturned calls and messages, resulting in dissatisfaction and lost trust. - Incomplete Work: Several reviews highlighted instances where services were billed and paid for but not completed, leading to customer frustration and additional costs incurred from hiring other contractors to fix the issues. - Scams and Disputes: A strong sentiment of distrust emerged with multiple reviews mentioning feeling scammed. Customers recounted experiences of prepayments for services or parts that were never delivered, alongside difficulties in recovering their money.Overall Reputation: Overall, while some customers experienced effective service and are willing to recommend Anthony and A's Heating and Cooling, these positive encounters are heavily countered by a trend of negative reviews indicating significant operational and communication failings. Potential customers should exercise caution and consider these inconsistencies before engaging with this company based on the recent reviews. Read less