Approved Plumbing

The feedback on Approved Plumbing showcases a dual narrative characterized by commendable service coupled with notable shortcomings. Positive sentiments are largely directed toward the company's timeliness and professionalism. Multiple reviewers praised the friendly and efficient nature of the technicians, specifically mentioning their commitment to cleanliness, such as wearing booties in custom... Read more

The feedback on Approved Plumbing showcases a dual narrative characterized by commendable service coupled with notable shortcomings. Positive sentiments are largely directed toward the company's timeliness and professionalism. Multiple reviewers praised the friendly and efficient nature of the technicians, specifically mentioning their commitment to cleanliness, such as wearing booties in customers' homes. There is a strong emphasis on the responsiveness of the company, with customers frequently reporting quick responses to urgent requests. For instance, one reviewer highlighted the extraordinary promptness they experienced, stating, "I have never had such a fast response from any company," which illustrates a high level of customer satisfaction regarding emergency services and scheduling flexibility. On the contrary, negative sentiments primarily revolve around issues of pricing and transparency. Some customers reported feeling misled about service costs, indicating instances where they were quoted high prices for relatively simple repairs or given little to no follow-up after initial consultations. Phrases such as "total rip off" and "shame on them" reflect a significant level of frustration and dissatisfaction among a subset of reviewers. One reviewer specifically mentioned being charged $69 for only a quote without any subsequent follow-up, indicating a breakdown in communication that led to their loss of trust. Additionally, while some reviews commend specific technicians by name, suggesting that individual performance can vary, there is a general sentiment that not all technicians performed to the same expected standard, leading to mixed experiences. In summary, Approved Plumbing is perceived as a company capable of providing quality service and efficient responses, yet it struggles with consistency in customer interactions and transparency in pricing, which could deter potential clients if not addressed adequately. Read less