Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a consistent picture of poor service. Professionalism scored very low due to a technician described as dismissive and unwilling to listen, combined with an emergency line that went unanswered for hours. Pricing scored poorly based on one reviewer's explicit complaint about being charged $100 for a 5-minute visit and a quoted $895 job that felt unjustifi... Read more
Both reviews are strongly negative and paint a consistent picture of poor service. Professionalism scored very low due to a technician described as dismissive and unwilling to listen, combined with an emergency line that went unanswered for hours. Pricing scored poorly based on one reviewer's explicit complaint about being charged $100 for a 5-minute visit and a quoted $895 job that felt unjustified given the cursory inspection. Project completion also scored very low, as one reviewer described a rushed and superficial assessment of a flooding basement, and the other reported a complete failure to dispatch help in a timely manner during an emergency. Experience could not be scored as neither review provided commentary on the quality of actual workmanship or technical skill. All scores carry only LIMITED confidence due to the very small sample size of two reviews. Read less