Wake Plumbing

The reviews provide a snapshot of customers' experiences with Wake Plumbing over the last month, revealing both commendable service and notable issues. Positive sentiments were commonly linked to the professionalism and helpful attitudes of individual plumbers, specifically Jerick and Eric. Customers reported timely arrivals and quick diagnostics, which were appreciated, especially in urgent plu... Read more

The reviews provide a snapshot of customers' experiences with Wake Plumbing over the last month, revealing both commendable service and notable issues. Positive sentiments were commonly linked to the professionalism and helpful attitudes of individual plumbers, specifically Jerick and Eric. Customers reported timely arrivals and quick diagnostics, which were appreciated, especially in urgent plumbing situations. Reviews highlighted reasonable pricing, with one customer contrasting Wake Plumbing's charges favorably against DIY efforts. Additionally, the communication skills of staff were frequently praised, indicating that customers valued being kept informed throughout the service process. However, the reviews also contained significant negative feedback, particularly concerning a major project involving basement plumbing. A customer detailed an experience where Wake Plumbing failed to obtain necessary permits after multiple rescheduling attempts, ultimately leading to the cancellation of the contract. This incident left the reviewer feeling frustrated and advised caution to potential customers regarding time wastage. In summary, while many rates Wake Plumbing positively for individual service calls and competent plumbing work, the company faces challenges in managing larger projects and maintaining operational consistency. This dual experience of commendation and criticism suggests areas where Wake Plumbing could focus on improving their service reliability and client management practices. Read less