True Plumbing & Drain Cleaning

True Plumbing & Drain Cleaning has been met with a mixed bag of reviews over the past month. While several customers highlight the professionalism, thoroughness, and reliability of Jeremy, there are notable complaints regarding incomplete work and service issues that created additional problems, such as damage to property and lack of proper licensing. Overall, customer experiences vary significant... Read more

True Plumbing & Drain Cleaning has been met with a mixed bag of reviews over the past month. While several customers highlight the professionalism, thoroughness, and reliability of Jeremy, there are notable complaints regarding incomplete work and service issues that created additional problems, such as damage to property and lack of proper licensing. Overall, customer experiences vary significantly, with some finding great satisfaction and quality service, while others express frustration and disappointment. Detailed Sentiment Analysis The reviews indicate a division in customer sentiment towards True Plumbing & Drain Cleaning, mostly centered around the performance of one technician, Jeremy. On a positive note, multiple reviewers commend Jeremy's professionalism and knowledge, pointing out his ability to unclog drains and complete jobs efficiently. They appreciate the cleanliness he maintains during and after his work and often emphasize his personable nature, expressing loyalty based on their positive past experiences. However, contrasting this positive sentiment are serious concerns raised by other customers. A significant complaint centers around a specific incident where a water line repair led to a messy yard and damaged faucets. The absence of a proper license and permit was highlighted, which raises questions about the legitimacy and safety of the services rendered. One reviewer explicitly warns against using the company, alleging that their experience involved unfinished work and financial misconduct. Overall, the analysis showcases a clear divide: while a faction of customers praise Jeremy for his dedicated service and expertise, others encounter severe operational flaws leading to dissatisfaction and mistrust. The company could benefit from improved oversight and consistency in service quality to foster a more unified and positive perception among its clientele. Read less