Thomas & Sons Plumbing Service

The reviews reveal several recurring themes that contribute to a predominantly negative sentiment towards Thomas & Sons Plumbing Service. A significant number of customers experienced issues with reliability, mentioning that the company frequently missed scheduled appointments without any prior notice. Instances of "no-shows" and unreturned calls were reported multiple times, leading to feelings o... Read more

The reviews reveal several recurring themes that contribute to a predominantly negative sentiment towards Thomas & Sons Plumbing Service. A significant number of customers experienced issues with reliability, mentioning that the company frequently missed scheduled appointments without any prior notice. Instances of "no-shows" and unreturned calls were reported multiple times, leading to feelings of frustration and disappointment among customers who relied on their services. Additionally, a lack of effective communication and customer service was highlighted in numerous reviews. Many customers reported difficulties reaching the company, with full voicemails and delays in response time being common frustrations. In several cases, customers were left waiting for updates or had to repeatedly call to get information regarding their service appointments. While a few reviews did praise Tim for his expertise and willingness to help, these positive experiences were markedly overshadowed by complaints about poor workmanship and customer service from other technicians. Some customers mentioned that problems with plumbing issues were either incorrectly diagnosed or inadequately resolved, leading to further complications and sometimes additional costs. Price-related concerns were also noted, particularly among customers working through home warranty claims, where there appeared to be inconsistencies in billing and unexpected charges. Several reviews detailed experiences of being charged for services that were ultimately unsatisfactory, causing customers to feel they were overpaying for inadequate service. In summary, Thomas & Sons Plumbing Service faces considerable challenges regarding reliability, communication, and service quality as indicated by the reviews from the past month. The consensus among customers leans heavily towards discouraging others from utilizing their services, especially in urgent situations. Read less