Smithy

Smithy's Plumbing has garnered a mixed and predominantly negative sentiment based on customer reviews over the past month. While some customers praise the technical skills and professionalism of Al, describing him as friendly and knowledgeable, many others report terrifying and distressing experiences characterized by aggressive behavior, poor customer service, persistent overcharging, and signifi... Read more

Smithy's Plumbing has garnered a mixed and predominantly negative sentiment based on customer reviews over the past month. While some customers praise the technical skills and professionalism of Al, describing him as friendly and knowledgeable, many others report terrifying and distressing experiences characterized by aggressive behavior, poor customer service, persistent overcharging, and significant delays. Complaints indicate that the company is perceived as deceptive, with issues ranging from unapproved charges and scheduling mishaps to inadequate communication and incomplete work. Reviews consistently highlight a troubling pattern of dissatisfaction, primarily revolving around customer service and business ethics. In summary, while there is a faction of customers who express satisfaction with the plumbing work performed, the overwhelming sentiment relayed through the reviews points to alarming instances of neglect, rising costs, and a general lack of accountability that tarnishes the company's reputation. Read less