Schneller Knochelmann Plumbing, Heating & Air Conditioning

A significant portion of the feedback reflects a deep-seated distrust in the company's integrity and service delivery. Multiple reviews indicate that customers feel they have been manipulated into unnecessary expenditures, with alarming claims about inflated repair costs and unjustified service fees. The consistent theme of being upsold on repairs or total system replacements, especially when init... Read more

A significant portion of the feedback reflects a deep-seated distrust in the company's integrity and service delivery. Multiple reviews indicate that customers feel they have been manipulated into unnecessary expenditures, with alarming claims about inflated repair costs and unjustified service fees. The consistent theme of being upsold on repairs or total system replacements, especially when initial inspections deemed everything satisfactory, raises concerns regarding their business practices. For instance, several customers noted how technicians diagnosed serious problems in otherwise functioning systems. Moreover, the inability to provide accurate labor estimates has led to shockingly high bills, often resulting in users deeming the service as a scam. Instances like an $800 quote for a simple wax ring replacement or $542 for a minor repair add to the growing resentment and distrust. Customers reported having found better and more reasonable service elsewhere after experiencing the high costs and questionable diagnoses from Schneller. While some reviewers acknowledged efforts from individual technicians, praising their courteousness and thoroughness, they often contrasted these experiences with broader issues regarding company culture and management responsiveness. The company's customer service consistently faced criticism for their unresponsiveness and failure to fulfill appointments, often leaving customers feeling devalued and neglected. In some cases, there are mentions of attempts at resolution, with customers acknowledging instances where the company provided refunds or seemed concerned about service quality after a negative review. However, these instances appear too infrequent to overshadow the overarching discontent. Across the board, the themes of inflated pricing, inadequate or dishonest service, pushy sales tactics, and poor customer support are prevalent. Thus, potential customers are advised to conduct thorough research and consider their options before engaging with Schneller Knochelmann Plumbing, Heating & Air Conditioning. Read less