RBS Mechanical and Handyman Service

RBS Mechanical and Handyman Service has recently garnered a mix of positive and negative feedback from customers. Many reviews highlight Rob and Ryan's professionalism, responsiveness, and dedication to their work, particularly noting their willingness to assist during emergencies. Customers appreciated the quality of the work and fair pricing, often recommending the service for plumbing and handy... Read more

RBS Mechanical and Handyman Service has recently garnered a mix of positive and negative feedback from customers. Many reviews highlight Rob and Ryan's professionalism, responsiveness, and dedication to their work, particularly noting their willingness to assist during emergencies. Customers appreciated the quality of the work and fair pricing, often recommending the service for plumbing and handyman needs. However, there are notable concerns regarding communication and follow-through, with some reviews detailing significant delays, missed appointments, and unsatisfactory job completions. Overall, the sentiment leans positive, but the company faces criticism for inconsistent customer service and project management. In-depth Sentiment Analysis Detailed analysis of the reviews reveals several common themes. Positive sentiments are predominantly expressed regarding the staff's professionalism and knowledge, particularly for Rob, who is often praised for his commitment to customer service, even under personal challenges like health issues. These experiences have led many customers to recommend RBS Mechanical, stating they received quality work at reasonable rates. Conversely, recurring negative feedback underscores serious communication issues. Several customers reported that after initial contact and commitment to a job, they faced silence or missed appointments. There are instances where customers received conflicting information about job details and scheduling, leading to frustration and distrust. This inconsistency in service can drastically affect the overall perception of the company. Furthermore, one review details a particularly poor experience with a failed plumbing job, suggesting that not only was the work subpar but that Rob also ceased communication upon encountering problems. The lapse in accountability has led some customers to question the capabilities and professionalism of the team, contrasting sharply with the glowing reviews. In summary, while many customers expressed satisfaction with their experiences with RBS Mechanical, the company must address the stated issues with communication and customer follow-through to enhance their reputation and customer loyalty. Read less